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It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
友善、尊重他人、设身处地为客户着想，试着在他们寻求帮助之前理解你可能会如何帮助他们，比试图修补破裂的客户关系要容易得多。