The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
成功的企业已经发现了一个神奇的公式，那就是像对待客人一样对待顾客，像对待人一样对待员工。
A LITTLE ENCOURAGEMENT
给此刻的你，一点向前的力量。
关于学习、善意与成长，读一句，再想一想。
Our human compassion binds us the one to the other - not in pity or patronizingly, but as human beings who have learnt how to turn our common suffering into hope for the future.
我们人类的同情心将我们彼此联系在一起——不是出于怜悯或施恩，而是作为学会了如何将我们共同的苦难转化为对未来的希望的人。
We cannot change anything unless we accept it. Condemnation does not liberate, it oppresses.
我们不能改变任何事情，除非我们接受它。谴责不是解放，而是压迫。