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There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us.

这种倾听的过程有很多好处。首先,好的倾听者是在人们感觉被倾听时产生的。倾听是一个互惠的过程——如果别人注意到我们,我们就会变得更注意别人。

— Margaret J. Wheatley 玛格丽特·J·惠特利

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