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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

  • -- Phil Crosby 菲尔·克罗斯比

品质是精心营造的文化环境的产物。它必须是组织的结构，而不是结构的一部分。

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Quality Organization

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The people who are doing the work are the moving force behind the Macintosh. My job is to create a space for them, to clear out the rest of the organization and keep it at bay.

从事这项工作的人是Macintosh背后的推动力量。我的工作是为他们创造一个空间，把公司的其他部分清理出去，让它远离你。

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Unionism, seldom if ever, uses such powers as it has to ensure better work; almost always it devotes a large part of that power to safeguarding bad work.

工会主义很少(如果有的话)使用它必须确保更好工作的权力;它几乎总是把这种力量的很大一部分用于保护不好的工作。

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I don't have an interest in any car that isn't good for the environment, other than maybe an aesthetic quality in a picture book.

我对任何对环境不好的车都不感兴趣，除了画册上的美感。

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We have been so trying to convince them from the very beginning of our organization, but with no success.

从我们组织的一开始，我们就一直试图说服他们，但没有成功。

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