It doesn't matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is - what matters is its relative 'share of customer value' in the final product or solution, and its cost of producing that value.

  • -- Gary Hamel 哈默尔

你的公司在其行业生态系统中所处的位置并不重要,垂直或水平的整合程度也不重要——重要的是它在最终产品或解决方案中所占的相对“客户价值份额”,以及产生该价值的成本。

相关名言

I'm a capitalist by conviction and profession. I believe the best economic system is one that rewards entrepreneurship and risk-taking, maximizes customer choice, uses markets to allocate scarce resources and minimizes the regulatory burden on business.

我是一个有信念和职业的资本家。我认为,最好的经济体系是奖励企业家精神和冒险精神,使客户选择最大化,利用市场分配稀缺资源,并将企业的监管负担降至最低。

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

统计数据表明,当客户抱怨时,企业主和管理者应该对此感到兴奋。抱怨的客户代表着更多业务的巨大机会。

Everything is relative. If you want to understand a problem you look at its cause. You don’t look at its manifestation.

一切都是相对的。如果你想了解一个问题,你要看它的起因。你不看它的表现。

I don't deal at all well with the relative amount of stuff I have to face already.

我根本不能很好地处理我已经要面对的相对数量的事情。