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Any problem, big or small, within a family, always seems to start with bad communication. Someone isn't listening.

  • -- Emma Thompson 艾玛·汤普森

家庭内部的任何问题，无论大小，似乎总是始于糟糕的沟通。有人不听。

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Conflict Listening Communication

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There are three ways of dealing with difference: domination, compromise, and integration. By domination only one side gets what it wants; by compromise neither side gets what it wants; by integration we find a way by which both sides may get what they wish.

有三种处理差异的方法:支配、妥协和融合。通过统治，只有一方得到了它想要的;通过妥协，双方都得不到自己想要的;通过整合，我们找到了一条双方都能如愿以偿的道路。

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The paradox of Steve Jobs's career is that he had no interest in listening to consumers - he was famously dismissive of market research - yet nonetheless had an amazing sense of what consumers actually wanted.

史蒂夫•乔布斯职业生涯的矛盾之处在于，他对倾听消费者的需求毫无兴趣——众所周知，他对市场研究不屑一顾——然而，他对消费者真正想要什么有着惊人的感觉。

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The torment of human frustration, whatever its immediate cause, is the knowledge that the self is in prison, its vital force and "mangled mind" leaking away in lonely, wasteful self-conflict.

人类挫折的折磨，无论其直接原因是什么，都是知道自我在监狱里，它的生命力和“残缺的思想”在孤独、浪费的自我冲突中流失。

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The key to conversation at work is flexibility and understanding how what you say might be perceived by others.

在工作中交谈的关键是灵活性和理解你所说的话可能会被别人理解。

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I like listening to books as well, as that way you can iron at the same time.

我也喜欢听书，因为这样你可以同时熨衣服。

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Think like a wise man but communicate in the language of the people.

像智者一样思考，但要用人民的语言交流。

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