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The culture industry not so much adapts to the reactions of its customers as it counterfeits them.

  • -- Theodor W. Adorno 狄奥多·阿多诺

与其说文化产业适应了顾客的反应，不如说它在伪造顾客的反应。

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Culture Reactions Customers Industry

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I can't tell you how much I love Target and Costco, that kind of culture, because it's something I never felt a part of. I've always felt like a tourist because I have never fit in anywhere.

我无法告诉你我有多爱塔吉特和好市多，那种文化，因为我从来没有感觉自己是其中的一部分。我一直觉得自己像个游客，因为我从来没有适应过任何地方。

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I took three years off. I differentiated myself from the industry. Found my identity - sort of... I haven't graduated yet. I'm not legitimately educated yet, but maybe one day.

我休息了三年。我使自己与这个行业不同。找到了我的身份——有点……我还没毕业呢。我还没有接受正规的教育，但也许有一天。

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I didn't want to get back into the whole industry. I left overworked, overwhelmed, and not having any control over my life. I was bulimic and needed to heal.

我不想再回到这个行业。我离开时工作过度，不堪重负，无法控制自己的生活。我有暴食症，需要治疗。

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Learned helplessness is the giving-up reaction, the quitting response that follows from the belief that whatever you do doesn't matter.

习得性无助是一种放弃反应，一种认为你做什么都无关紧要的放弃反应。

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Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

花很多时间与客户面对面交谈。你会惊讶地发现有那么多公司不听客户的。

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People are only mean when they're threatened, and that's what our culture does. That's what our economy does.

人们只有在受到威胁时才会变得刻薄，而这正是我们的文化所做的。这就是我们的经济。

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Reduce the layers of management. They put distance between the top of an organization and the customers.

减少管理层次。他们在组织的高层和客户之间拉开距离。

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