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Your most unhappy customers are your greatest source of learning.

  • -- Bill Gates 比尔·盖茨

最不开心的顾客是你最大的学习资源。

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People are constantly clamoring for the joy of life. As for me, I find the joy of life in the hard and cruel battle of life - to learn something is a joy to me.

人们不断地要求生活的乐趣。对我来说，我在生活的艰苦和残酷的战斗中找到了生活的乐趣——学习对我来说是一种乐趣。

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When I was growing up my mother would say, 'Your dad may have to learn about being a father because he lost his own and that would have affected him'.

在我成长的过程中，我的母亲会说，‘你的父亲可能必须学会做一个父亲，因为他失去了自己的孩子，这会影响到他。’

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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

我们的客户打电话给我们，并通过电子邮件告诉我们，这就是捷步达康的感受。这就是我们对这家公司的看法。

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The culture industry not so much adapts to the reactions of its customers as it counterfeits them.

与其说文化产业适应了顾客的反应，不如说它在伪造顾客的反应。

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The greatest accomplishment is not in never falling, but in rising again after you fall.

最大的成就不在于永不跌倒，而在于跌倒后再爬起来。

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Respect is one of the greatest expressions of love.

尊重是爱最伟大的表达之一。

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