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Innovation comes from the producer - not from the customer.

  • -- W. Edwards Deming 爱德华·德明

创新来自生产者，而不是顾客。

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Producer Customer Come

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If I'm home with no chore at hand, and a package of books has come, the television set and the chess board and the unanswered mail will have to manage without me if one of the books is a detective story.

如果我在家的时候手头没有杂务，又来了一袋书，如果其中有一本书是侦探小说，电视机、棋盘和未回复的邮件就得在没有我的情况下处理了。

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There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

只有一个老板。客户。他可以把钱花在别的地方，把公司里从董事长到每一个人都炒了。

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Every man is a consumer, and ought to be a producer. He is by constitution expensive, and needs to be rich.

每个人都是消费者，也应该是生产者。从体质上看，他很昂贵，需要富有。

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We did not all come over on the same ship, but we are all in the same boat.

我们不是同船过来的，但我们都在同一条船上。

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The customer is always right.

顾客永远是对的。

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