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Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.

不与客户保持一致就像生活在另一种现实中;你认为你的客户对你产品的看法并不总是和他们对你产品的真实看法一样。

— Bo Bennett 波·贝内特

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