That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

  • -- Sanjay Kumar 桑杰·库马尔

这是客户服务的一个非常关键的阶段,因为你可以开始真正理解客户服务的哪些部分对客户有价值,哪些部分让客户感到困扰。