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You want to make sure this particular car is going to please the customer and then you're going to be rewarded with something that is going to please the shareholder.

  • -- Carlos Ghosn 戈恩

你想要确保这辆车能让顾客满意然后你就能得到一些能让股东满意的东西作为回报。

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Rewarded Customer

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Basically if you study entrepreneurs, there is a misnomer: People think that entrepreneurs take risk, and they get rewarded because they take risk. In reality entrepreneurs do everything they can to minimize risk. They are not interested in taking risk. They want free lunches and they go after free lunches.

基本上，如果你研究企业家，你会发现一个错误的说法:人们认为企业家敢于冒险，而他们之所以能得到回报，是因为他们敢于冒险。在现实中，企业家们尽其所能将风险降到最低。他们对冒险不感兴趣。他们想要免费的午餐，他们追求免费的午餐。

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And also, more and more businesses really want to do the right thing. They feel better about themselves, their workers feel better, and so do their customers. I think this is equally true in the transnational corporations, but it is harder to express in those situations.

而且，越来越多的企业真的想做正确的事情。他们自我感觉更好，他们的员工感觉更好，他们的客户也感觉更好。我认为这在跨国公司中也是同样的道理，但是在这种情况下很难表达出来。

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And, of course, customers really need to feel safe and are seeking reassurance when they fly.

当然，客户确实需要感到安全，并在飞行时寻求安慰。

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You made a sacrifice. And heaven rewarded you.

你做出了牺牲。上天报答了你。

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