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I'm a capitalist by conviction and profession. I believe the best economic system is one that rewards entrepreneurship and risk-taking, maximizes customer choice, uses markets to allocate scarce resources and minimizes the regulatory burden on business.

  • -- Gary Hamel 哈默尔

我是一个有信念和职业的资本家。我认为，最好的经济体系是奖励企业家精神和冒险精神，使客户选择最大化，利用市场分配稀缺资源，并将企业的监管负担降至最低。

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Customer Conviction

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You have to have conviction and completely question everything and anything you do. No matter how much you study, no matter how much you know, the side of your brain that has the smarts won't necessarily help you in making art.

你必须有坚定的信念，对你所做的每件事都要彻底地提出质疑。无论你学了多少，无论你知道多少，你大脑中有智慧的那一部分并不一定会帮助你创作艺术。

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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

统计数据表明，当客户抱怨时，企业主和管理者应该对此感到兴奋。抱怨的客户代表着更多业务的巨大机会。

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If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

如果一位顾客没穿鞋就出门了，你一定要找出原因。“不合身”还不够好。

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The sure conviction that we could if we wanted to is the reason so many good minds are idle.

如果我们想做，我们就能做，这一坚定的信念是如此多的好人无所事事的原因。

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