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Reduce the layers of management. They put distance between the top of an organization and the customers.

  • -- Donald Rumsfeld 唐纳德·拉姆斯菲尔德

减少管理层次。他们在组织的高层和客户之间拉开距离。

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Layers Customers

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Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them.

客户需要对自己的数据进行控制，而不是与某个特定的制造商捆绑在一起，这样当出现问题时，他们总是有义务回去处理。

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But as you said, there are going to be those that have no record and cannot be detected in that capacity so that is why you have to have other layers of security.

但是就像你说的，将会有一些没有记录的并且不能被检测到，这就是为什么你必须有其他的安全层。

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Your most unhappy customers are your greatest source of learning.

最不开心的顾客是你最大的学习资源。

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