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The first problem of communication is getting people's attention.

  • -- Chip Heath 奇普·希思

沟通的第一个问题是引起人们的注意。

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If some woman tells me how she feels about something, my immediate assumption is that she wants an answer, or that she wants me to solve her problem. In fact, all she wants to do is share, or show how she feels.

如果一个女人告诉我她对某件事的感觉，我的第一反应是她想要一个答案，或者她想要我解决她的问题。事实上，她想做的就是分享，或者展示她的感受。

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You never suffer from a money problem, you always suffer from an idea problem.

你从来没有遇到过钱的问题，你总是遇到过想法的问题。

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