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The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

  • -- Thomas John Watson, Sr. Thomas John Watson，高级

信任的力量最难的地方在于它很难建立，也很容易被摧毁。建立信任的本质是强调你和客户之间的相似性。

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It's not about doing over the living room of someone who has bad taste in color. This is about restoring historic buildings and instilling pride in a community, which can be done through designing new public spaces and social gathering spots.

这并不是说要改造一个对颜色有不良品味的人的客厅。这是关于修复历史建筑，并向社区灌输自豪感，这可以通过设计新的公共空间和社交聚会场所来实现。

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Building a successful company (or living a happy life, for that matter) is not about embracing someone else's philosophy, but staying true to your own beliefs about the world and learning from the mistakes you make along the way.

建立一家成功的公司(或过上幸福的生活)，不是要接受别人的哲学，而是要忠于自己对世界的信念，并从错误中吸取教训。

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One should always try to do the best you possibly can. I'm not in a race to the finish line - I won't put anything out until it's completely ready. You want to keep it special and unique for the customer.

一个人应该尽你所能做到最好。我并不是在赛跑到终点线——我不会把任何东西放在外面，直到它完全准备好。你想让它对顾客来说是特别的，独一无二的。

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Even the two times that I left, I never really felt like I left the band. It's very bizarre. It's like there's sort of an umbilical cord that stretches between us spiritually.

即使是我离开的两次，我从来没有真正感觉我离开了乐队。它很奇怪。就像有一根脐带在我们精神上伸展开来。

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As one looks across the barren stretches of the pack, it is sometimes difficult to realise what teeming life exists immediately beneath its surface.

当人们穿过这片贫瘠的土地时，有时很难意识到在它的表面下存在着什么丰富的生命。

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The most difficult novel I have had to write in terms of just getting it done was The Vampire Lestat. It took a year to write.

我写过的最困难的小说是吸血鬼列斯达。写这本书花了一年的时间。

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And, of course, customers really need to feel safe and are seeking reassurance when they fly.

当然，客户确实需要感到安全，并在飞行时寻求安慰。

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You can definitely become a victim and let people completely destroy your life.

你肯定会成为一个受害者，让别人完全毁了你的生活。

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The only difference between a good shot and a bad shot is if it goes in or not.

一个好的投篮和一个坏的投篮之间的唯一区别是它是否进入。

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I watch actors destroy themselves by trying to get it right.

我看着演员们为了把事情做好而自我毁灭。

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