Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

-- Zig Ziglar 金克拉

统计数据表明，当客户抱怨时，企业主和管理者应该对此感到兴奋。抱怨的客户代表着更多业务的巨大机会。

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Complaining Customer

相关名言

Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee of long-term customer loyalty. It's the only strategy for out-performing a dismal economy.

我们大多数人都知道创新是极其重要的。这是防止无关紧要的唯一保险。这是客户长期忠诚的唯一保证。这是超越低迷经济的唯一策略。

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All business success rests on something labeled a sale, which at least momentarily weds company and customer.

所有商业上的成功都依赖于一种被贴上“销售”标签的东西，它至少在短时间内把公司和客户联系在一起。

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It is harder to be poor without complaining than to be rich without boasting.

穷人不抱怨比富人不自夸更难。

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Man alone is born crying, lives complaining, and dies disappointed.

人生来就爱哭，生来就爱抱怨，死来就会失望。

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